FAQs

Order Tracking

How to Track Your Order?

You can visit “Track Your Order” page and by giving your tracking ID and DHL Tracking ID you can track your Order.

What is shipping timeline?

If you complete your order after 10AM, your parcel will be shipped on the next postage day.

Tracking number will be provided through email once we have shipped out your order. If you have not received your order within 3 working days, please contact hellocarlanisa@gmail.com

What is domestic delivery?

Packages will be sent via DHL Ecommerce and Pos Laju services. Orders are processed in batches starting on the next working day.

Days to ship may vary, from the next day to several days after, depending on volume of orders received. Please be advised that orders placed during sales or peak season may take longer processing time. Urgent orders are strongly discouraged.

Days for parcels to arrive also vary on your place of domicile. Deliveries to Kalang Valley normally take 2-3 business days; Peninsular Malaysia within 4-5 days; while East Malaysia may take 1-2 weeks. This depends 100% on the courier service employed.

Orders placed through website cannot be self-picked up at our boutique.

Postage fee depends on parcel’s weight.

Order

How I can Place order?

Visit our website, visit categories and select your product as you like. Then place order by clicking ad to cart button.

You can use any online bank method.

Can I Purchase Products on Installments?

Yes, you can purchase all products on Installments.

Return Policy

How I can be eligible for Return?

Our refund and returns policy last 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

Which things Customer must have to ensure?

Product must be in its original condition and un-used. All Label and Tags must be intact with Carlanisa product in original condition. If ship order wrongly shipped by Company . Company will resend original order with out any Charges. If there is any issue in Size , Color etc. at Customer end . Customer have to pay shipping Charges first. You can change the product with in 7 days . Change of Product is subject to availability of stock and Company decision.

What are non-Eligibility criteria?

We reserve the right to refuse returns that are not according to our eligibility criteria or not in original condition. Only regular-priced products may be refunded. Unfortunately, products on sale can’t be refunded.

COD

How I can use COD (Cash on Delivery)?

Yes You can use DHL Cash On delivery Services.